Blog posts in: Healthcare

There's an old axiom, "the customer is always right." You've all seen it displayed. In auto body shops above the cash register; in a diner above the counter. I must admit I heard it for the first time many, many years ago working a summer job at a major retail department store. This axiom has been around a long time, and mostly for good reason. In fact, it has spawned many off-springs; things like "the customer is not an interruption in our business, but rather the customer is our reason for being here."